Privacy Policy

Last updated: May 29, 2026

Welcome to Spotty / SpotFinder.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our application and related services.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

Name, email address, phone number, or other contact information if you choose to provide it.
Account information if you create or log in to an account.
Messages, questions, search terms, preferences, and requests you enter in the app.

App usage and device information

App activity, feature usage, error logs, and diagnostic information.
Device information such as device type, operating system, app version, language settings, and technical identifiers.
Approximate or precise location information if you grant location permission, for example to help find restaurants or cafes near you.

AI feature data

When you use Spotty’s AI features, we may process:

Chat messages or questions you enter.
Conversation context needed to generate a relevant response.
Food, drink, restaurant, location, budget, ambience, and preference criteria you provide.

2. How We Use Your Information

We use your information to:

Provide, operate, maintain, and improve the app.
Help you search for restaurants, cafes, food, drinks, menus, locations, operating hours, and related services.
Generate AI-powered responses and personalized recommendations.
Personalize your experience based on your preferences and usage.
Maintain app security, prevent abuse, and troubleshoot technical issues.
Communicate with you about service updates, support, or important notices.
Analyze usage trends and improve service quality.

                We do not use your personal AI conversations to train public AI models outside our application.
            

3. AI Processing and Third-Party AI Services

Spotty uses cloud-based artificial intelligence services to understand user requests and generate food, drink, restaurant, and place recommendations.

To provide these AI features, the content you enter into the app may be transmitted to and processed by third-party AI service providers, including OpenAI, and/or other cloud infrastructure providers used to operate our service.

The information transmitted may include:

Your chat messages or questions.
Conversation context.
Restaurant search preferences.
Food, drink, budget, location, ambience, and other criteria you provide.

The purpose of this processing is to:

Understand your request.
Generate relevant AI responses.
Recommend suitable restaurants, cafes, food, or drinks.
Improve service reliability and response quality.

                Spotty only transmits AI-related data after you have accepted the in-app AI consent notice, where
                required.
            

4. AI Usage Policy

Spotty’s AI features are designed to assist users with food, drink, restaurant, cafe, menu, location, operating hour, and related service information.

The AI is not intended to provide:

Medical advice.
Legal advice.
Financial advice.
Emergency assistance.
Any professional advice outside food, beverage, restaurant, cafe, and related services.

AI-generated responses may not always be complete, accurate, or up to date. Users should verify important information directly with the restaurant, cafe, or service provider before making decisions.

Users must not use the AI features to request, create, or distribute illegal, harmful, offensive, or inappropriate content.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only in the following cases:

With service providers who help us operate the app, including hosting, analytics, cloud infrastructure, customer support, and AI processing providers.
With third-party AI service providers when necessary to generate AI-powered responses.
When required by law, regulation, legal process, or government request.
To protect the rights, safety, and security of users, Spotty, SpotFinder, or the public.
In aggregated or anonymized form for analytics, research, or service improvement.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, maintain security, and improve the app.

AI conversation data may be processed temporarily to generate responses, maintain service quality, troubleshoot issues, and prevent abuse.

You may request deletion of your personal information by contacting us using the contact information below.

7. Data Security

We apply appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or destruction.

However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Device Permissions

Spotty may request certain device permissions to provide the full functionality of the app. These permissions are requested only when needed, and you can deny or change them at any time through your device settings.

Location Permission

Spotty uses location permission to identify your current area and recommend nearby restaurants, cafes, food, drinks, and suitable places.

Location data is used only to support search, improve recommendation relevance, and provide location-based features.

Microphone Permission

Spotty uses microphone access to convert your voice into text when you use the voice input feature.

Audio data is processed only to recognize what you say and is not recorded or stored long-term beyond what is necessary to process your request.

Audio Playback / Text-to-Speech

Spotty may use your device’s audio playback system to convert text responses into voice, allowing you to listen to answers instead of reading them.

This feature is activated only when you choose to use the voice response or text-to-speech function.

Notification Permission

Spotty may send notifications to:

Inform you about new feature updates.
Provide information related to your app experience.
Send important service notices.

You can turn off notifications at any time through your device settings.

9. Children’s Privacy

Our app is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Your continued use of the app after the updated Privacy Policy becomes effective means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or want to request access, correction, or deletion of your data, please contact us:

Email: services@ims.com.vn

Website: https://ims.com.vn

Facebook: Visit Our Facebook Page